Important: On July 1, Honorlock is updating its minimum system requirements and will no longer officially support the use of its services with devices that use Windows 8, Windows 8.1, Mac OSX 10.11, and Mac OSX 10.12. While we believe these operating systems should still work with Honorlock for the short term, we strongly recommend testing your system in advance of attempting an Honorlock exam via the link on the Honorlock Support.
Note: FSU Case Management Services may be able to help students in need of webcams or other equipment. Students can reach them at 850-644-9555. Students who need help getting Internet access can check out the ITS Free and Discounted Wi-Fi Options page.
There is no charge to FSU students for using Honorlock. If you have concerns about Honorlock and privacy, please see the Honorlock Security and Privacy FAQ.
See Getting Started With Honorlock and/or view the brief videos below so you know what to expect.
How-to Videos:
Please use the live chat link in the Honorlock window to find a solution. Honorlock support staff will have instant access to your session to save time diagnosing problems.
At any time, you can also visit Honorlock Support for 24/7/365 support, to test your system, and troubleshoot problems. Honorlock also has a searchable knowledge base for answers to common questions. You can check the Honorlock status page to find out if there are systemwide issues.
What do I need to know before taking my exam?
Ensure your computer is charged and has a strong internet connection. You can check your system at honorlock.com/support. Make sure to use Google Chrome when you log in to take your test. We recommend students take their exam in a quiet private location to limit potential flags and distractions. Your instructor may provide specific requirements regarding exam setting.
Why do I need a photo ID? What forms of ID are acceptable?
We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government issued (i.e. driver license, passport) or a student ID that has your clear, recognizable photo.
What if something goes wrong during my exam?
Honorlock offers technical support 24/7 to assist students before, during, and after their proctored tests. If you need any assistance, contact our support agents by live chat using the link in the Honorlock window. Always contact Honorlock support via chat if you encounter problems during the exam!
Why am I being prompted for an access code?
If you are being prompted for an access code you are most likely not in Google Chrome or you do not have the Honorlock Chrome Extension.
What is the Honorlock Chrome browser extension?
The Honorlock extension is a small program that modifies the Chrome web browser and not your computer. Nothing is installed on the computer. Students can remove the Honorlock Chrome extension as soon as their exam is submitted. (See instructions for removing Chrome extensions in Google's documentation.)
What equipment is needed?
You will need to have a working webcam, microphone, and either a laptop or desktop computer. Integrated or external USB will both work. A reliable and speedy Internet connection is essential.
How is my privacy protected?
Honorlock is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets. Honorlock's certified proctors and your institution's faculty are able to review test session videos until deleted based on the school's retention policy. See the Honorlock Security and Privacy FAQ for more information.
What about accessibility and students with special needs?
Honorlock is VPAT certified and fully accessible to students with special needs. Additionally, Honorlock works with screen readers if needed.
Does Honorlock determine who is cheating?
No. Honorlock simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording.
